General Questions

When you run out of credits, the conference stops. It is recommended to always have a buffer of credits to avoid this from happening. (only for pre-paid accounts)
The reason is VAT. If you didn't specify you VAT number then we credited you with an amount of credits correponding to the excluding VAT amount deposited. If you have a VAT number, please contact us and send us your VAT document scanned. We will adjust your balance accordingly. Note: this doesn't apply for residents outside the EU. If you live outside the EU, VAT doesn't apply to you.

It means that the EU VAT site is currently experiencing problems. Just leave the field blank and send us your VAT number and scanned copy of the documents. We will update your account.

If you are trying to input a VAT number from outside the EU, we cannot accept that. Please leave that field empty.

You can also try to manually validate your VAT number on this authoritative website.

If the conference is set-up to start only when the organiser joins, please ask the organiser's pin and dial-in using that pin instead of the participant's. Alternatively the organiser can set his conferences to start whenever any participant joins, the problem will thus not exist. Note that allowing conferences to start without the organiser could mean that any participant could use the participant code to hold his or her own conferences. Only do this if you trust your participants.
It happens that pdf attachments are taken away by spam or virus filters. You can always download a new copy of your invoices on our website. Just log into your account, and go to the "payments" tab. You will find links to invoice downloads.
Absolutely not!, you can always dial-in internationally to the conference by using any of the local dial-in numbers listed. You can also dial-in using Skype or Gtalk or SIP.
It might happen that a local number is disturbed or temporarily unavailable. In the unlikely event of this happening, please use any other local dial-in from any other country (international call rates might apply). You can always use Skype or Gtalk to dial in for free!.
Please contact us!, tell us which country local dial-in you would like to have! We love feedback and we strive to improve.
In order to consult your account credit balance, just
- log into your account on the website.
- go to "Profile" or "Payments" tab, there you will see the current account credit balance.

You can also consult the detailed cost of each conference call you made under "my Conference", "history".
It can take some time to encode in mp3 after your conference ended. Also, in case of scheduled conference, mp3 won't be compiled before the scheduled ""end time"" has passed.

AR
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Australia +61280147939 Toll Free available
AT
Austria +43720880280 Toll Free available
BH
Bahrain +97316199363
BE
Belgium +3228081700 Toll Free available
BR
Brazil +551139583840
BG
Bulgaria +35924917371
CA
Canada +15146679597 Toll Free available
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China Toll Free available
HR
Croatia +38517776176
CZ
Czech Republic +420246019074
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Denmark +4569918548 Toll Free available
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Estonia +3726681165
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Panama +5078365162
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Peru +5117059768
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Philippines Toll Free available
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Poland +48223987051
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Portugal +351308800116 Toll Free available
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Puerto Rico +17877086217
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Romania +40318110050
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Russian Federation Toll Free available
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Singapore +6531581251
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Slovakia +421233006518
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Slovenia +38616003141
ZA
South Africa +27875502337
ES
Spain +34911880070 Toll Free available
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Sweden +46852503439 Toll Free available
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Switzerland +41435000265 Toll Free available
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Taiwan Toll Free available
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Thailand Toll Free available
TR
Turkey +902128882414 Toll Free available
GB
United Kingdom +442033552818 Toll Free available
US
United States +14154498727 Toll Free available
iNum
iNumInternational +883510080012

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